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Acceptance of these terms and conditions is a condition of booking. Acceptance by you on this booking is your acknowledgement that you have read, understood and agreed to be bound by these terms and conditions. Please ensure you have at least 6 months validity on your passport from the date of your return and that the first name and surname that you provide for your reservation are exactly the same as they appear on your passport. Amendment fees apply to all name changes and sometimes incur cancellation and re-booking fees. Please check your visa condition and passport status before you fly to your destinations even in course of transit. We do not advise on any sort of visa information about any country.
Kindly go through the following terms and conditions carefully. You must not make any booking unless you read, understand and expressly agree to all the terms and conditions. These terms and conditions apply to the bookings you make with our Travel Consultants (in- branch, over the phone and email) or online on The FlightsHub website.
Please ensure you have at least 6 months validity on your passport from the date of your return and that the first name and surname that you provide for your reservation are exactly the same as they appear on your passport. Amendment fees apply to all name changes and sometimes incur cancellation and re-booking fees. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid passport. Please check your visa condition and passport status before you fly to your destinations even in course of transit. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. We do not advise on any sort of visa information about any country.
We recommend that you confirm your flight with the local airline office at least 72 hours prior to departure. Failure to reconfirm may result in the cancellation of some reservations. For Special request (hotel confirmation, meal and seat preference, special assistance, wheelchair request) are subject to airline confirmation and need to reconfirm from agency at least 72 hours prior to departure.
Airfares are subject to change, withdrawal, or modification by airlines without prior notice until the ticketing process is finalized. The FlightsHub AU is not responsible for the cancellation of services or bankruptcy by third-party providers, including airlines. The FlightsHub Australia does not take responsibility for baggage damage, loss, or inflight services during your journey; such issues must be addressed directly with the airlines. A frequent-flyer program (FFP) is a loyalty program offered by an airline. Points earned under FFPs may be based on the class of fare, distance flown on that airline or its partners, or the amount paid. The FlightsHub Australia is not responsible for Frequent Flyer redemption. All these matters need to be addressed directly to Airlines.
Please check and confirm the baggage allowance on your booked fare, before ticket confirmation. Baggage allowance varies from airline to airline and sector.
It is your responsibility to contact the airline prior to departure to ensure there is no change to the scheduled departure time. We are made aware of any such changes but will not be liable for any costs incurred if the contact has not been made.
STPC/Free hotel accommodation (If applicable in Fare rules) in transit country is subject to confirmation The FlightsHub will not be responsible for any Non-Confirmation of hotel accommodation in the case of long transit hours. We advise rechecking your flight timings, layover time in transit country and visa conditions of the transit country.
Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice. Airline taxes will be confirmed at the time your airline ticket is issued.
You are solely responsible for ensuring that you hold all valid travel documents (passports,
visas, etc.) and comply with the entry, exit, transit or other requirements of the countries you
are travelling to. You may refuse entry into a country if you do not have the required or valid
travel documents. The FlightsHub and our reservation staff will not be liable in any way for any
consequences arising out of your not having the required or valid travel documents.
Please check with the respective Embassy or Consulate of each country that you are scheduled to
visit. It is your own responsibility to ensure all travellers have valid passports. Any
penalties or extra costs incurred if any documents are not accepted by any authorities will be
your responsibility. Please ensure you have at least 6 months validity on your passport from the
date of your return and that the first name and surname that you provide for your reservation
are exactly the same as they appear on your passport. Amendment fees apply to all name changes
and sometimes incur cancellation and re-booking fees. It is your responsibility to ensure that
you are aware of any health requirements for your travel destinations and to ensure that you
carry all necessary vaccination documentation.
You are solely responsible for ensuring that you hold all valid travel documents (passports,
visas, etc.) and comply with the entry, exit, transit or other requirements of the countries you
are travelling to. You may refuse entry into a country if you do not have the required or valid
travel documents. The Flightshub and our reservation staff will not be liable in any way for any
consequences arising out of your not having the required or valid travel documents.
Please check with the respective Embassy or Consulate of each country that you are scheduled to
visit, as many destinations require visas for both Australia and Non-Australia Passport holders.
It is your own responsibility to ensure all travellers have valid passports. Any penalties, or
extra costs incurred if any documents are not accepted by any authorities will be your
responsibility. Please ensure you have at least 6 months validity on your passport from the date
of your return and that the first name and surname that you provide for your reservation are
exactly the same as they appear on your passport. Amendment fees apply to all name changes and
sometimes incur cancellation and re-booking fees. It is your responsibility to ensure that you
are aware of any health requirements for your travel destinations and to ensure that you carry
all necessary vaccination documentation.
Entry Requirements to the USA ESTA (Electronic
System for Travel Authorization) Guidelines: The Government of the United States of America has
announced new and more detailed immigration and entry procedures for all travellers who are not
citizens of the USA or Canada. If you are eligible, you can apply for and obtain approval under
the Visa Waiver Program; or if you are not eligible for the Visa Waiver Program, you must apply
for and obtain a visa as per the usual USA visa process. If you wish to travel under the Visa
Waiver Program, you must "pre-register" your intention to enter the USA at least 72 hours prior
to your scheduled departure. If you do not obtain approval to travel by one of the above
mechanisms, you will not be able to board your flight to the USA. Please visit USA ESTA for more
information.
Entry Requirements to the USA ESTA (Electronic System for Travel Authorization) Guidelines: The Government of the United States of America has announced new and more detailed immigration and entry procedures for all travellers who are not citizens of the USA or Canada. If you are eligible, you can apply for and obtain approval under the Visa Waiver Program; or if you are not eligible for the Visa Waiver Program, you must apply for and obtain a visa as per the usual USA visa process. If you wish to travel under the Visa Waiver Program, you must "pre-register" your intention to enter the USA at least 72 hours prior to your scheduled departure. If you do not obtain approval to travel by one of the above mechanisms, you will not be able to board your flight to the USA. Please visit USA ESTA for more information.
Credit card surcharges apply when paying by credit card. In the event that payment has been made to The FlightsHub by credit card, you agree that you will not seek to claim back from The FlightsHub any credit card surcharges.
The FlightsHub is not liable for any schedule change or cancellation of flight operations by the
airline. In case of a schedule change by
the Airline (International and Domestic), there will be admin fees of AUD 100 Per Person
applicable in addition to any cancellation fee of
the airline plus date change amount is non-refundable (if the customer did any date change in
the past)
*If the airline gives us a waiver for a refund or changes
We request customers contact the airline or The FlightsHub before departure to ensure there is
no change to the scheduled
departure time. In case of a last-minute change, customers need to request a new schedule at the
airport counter.
If any ticket has been issued that requires a change, for example to a date, a reissue fee will apply, at a fee of AUD 110.00 per change plus consolidator fee of AUD 45.00 any reissue fee, fare difference, tax difference payable to the airline. If travel has commenced and ticket requires reissue, airlines may charge additional fees and taxes, or local office fees. The FlightsHub fee & Supplier charges may vary and increase up to AUD 300 depending upon the complexity of the ticket.
All cancellations are governed by the terms and conditions of the airlines booked for services.
After confirmation, any cancellation of any component of your travel flight will incur a minimum
of AUD 200.00 Per Person as cancellation fee levied by The FlightsHub Pvt Ltd, consolidator fee
of AUD 45 plus any cancellation fee imposed by the Airlines. The FlightsHub cancellation
fee/Consolidator fee may vary depending upon the airline, time & efforts spent in processing the
refund application. Infant tickets are always non-refundable in all circumstances. Domestic
tickets and Tickets issued on Low-Cost carriers are non-refundable and non-changeable. If the
cancellation is due to the schedule change/flight cancellation by Airline, then The FlightsHub
and supplier cancellation fee of AUD 75.00 per person/ticket is applicable plus any cancellation
fee imposed by the airline. The FlightsHub fee & Supplier charges may vary and increase up to
AUD 300 depending upon the complexity of the ticket.
* Please note cancellation fee needs to pay in advance in case of bookings paid through credit
card.
Your request for a refund of a booked airfare is governed by the terms and conditions of the airline from which you have purchased the airfare and is made or not made as determined by the airline. Many fares are non-refundable. Airline charges or cancellation fees may apply to your particular airfare. Where a refund is applicable, the turnaround time from the date of your request for a refund to the date you are provided with your refund may take up to 12 weeks. The airline may take more than 12 weeks in some cases. The FlightsHub is not liable for any refund amount if it has been delayed from Airline. Refund will not be provided until refund has been received from supplier/airline.
You acknowledge that you are 18 years of age or older and that you understand and agree with the above Booking Terms and Conditions and our Privacy Policy.
If any dispute arises between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia and waive any right that you may have to object to an action being brought in those courts.
I, or on behalf of traveller, agree that the above dates and time are correct. My name and/or name of travellers are as it appears on the passport. I am aware of all fare rules and conditions. I must reconfirm my flights 72 hours prior to departure.
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